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| live person From: owner 2/16/2009 12:33:53 PM Block Abusive Chatters and automated robots from entering into chat conversations. Block single IP addresses, or a range of them, using the Admin or Operator Console. The Admin Console lets you manage your block lists with ease. Transfer LiveCall Visitors seamlessly between operators and departments (skills) using LivePerson's LiveCall. All the information about the visitor is automatically transferred from one agent to the other. Scheduled Call Back, to let visitors request a callback at a specific time, or even request a call after 5, 10 or 20 minutes. You decide on the intervals. Forward Ticket History, ticket messages, notes and events to an external email system. Now your agents can manage email using their familiar interface, but still take advantage of the automated tracking of LivePerson's Email Management System. Plus many other new great features such as built-in invitation rules and improvements to the email spell checker. Click here for complete details of all the new 8.1 release. Don't have access to all of the communications channels mentioned here? It may be time to upgrade to LivePerson Contact Center. One convenient solution provides access to live chat, LiveCall (click-to-talk), Email Management and a self-service FAQ database called knowledgebase. Review this business. |
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